A list of most commonly asked questions

No, you don’t need to. You can make purchases and check out as a guest every time. However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

You are able to cancel your order with no penalty. You must cancel your order within 24 hours after creating it for the cancellation to be applied. All you need to do is send us an email with the subject line "CANCEL", and include the order number. Please note that SALE and Discounted Items can not be cancelled or returned. It is advisable to check your order before placing it.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

You will be able to add the item as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

No we don't, we are a Brisbane based, Australian owned and operated small online business.

Yes, we certainly can! Just add your message during the checkout process, and we will ship it with your order. Also consider one of our Gift Boxes to complement your purchase.

No problem, we are always happy to help! Simply contact via the Contact page, or send us an email: info@uniqsocks.com.au, we get back to you ASAP.

We dispatch Uniq Socks orders promptly from our Brisbane facility. Standard shipping within Australia generally takes 3–6 business days, while Express shipping usually arrives within 1–3 business days. International delivery times vary by destination and are calculated at checkout.

As soon as your order is dispatched, you will receive a shipping confirmation email with your tracking number. You can use this link to follow your parcel all the way to your door.

We want you to experience Uniq Socks with complete confidence. If you are not completely in love with your very first pair, please contact us within 30 days of delivery. Where approved, we may offer a refund or store credit without requiring the worn pair to be returned.

We offer a 30-day change-of-mind return period on Everyday Essentials styles (bamboo, cotton and alpaca). Sheer styles — including sheer socks, tights and stockings — may be returned within 14 days of delivery, only if unopened in their original sealed packaging. All items must be unworn with tags attached. Return shipping is $9.95 and we do not offer direct exchanges — simply return your item and place a new order. If your item is faulty, you are fully covered under Australian Consumer Law and we will cover all costs. See our Refund Policy for full details.

To request an approved return, please email returns@uniqsocks.com.au with your order number and the reason for your return. Our team will guide you through the next steps.

Comfort is just as important as design. We provide detailed size guides on every product page to help you find your best fit. If you are purchasing our creative sheer designer patterns or hosiery styles, we recommend checking the size guide carefully, as these delicate designs can have different stretch profiles.

Our signature mismatched styles are designed to deliver a comfortable and consistent fit across the collection. They generally run true to size and follow the sizing guide shown on each product page.

We focus on sustainable luxury and thoughtful craftsmanship. Our collections feature organic bamboo, luxury alpaca wool blends, and premium cotton, alongside our distinctive creative sheer designer patterns. Our bamboo and cotton styles are OEKO-TEX® STANDARD 100 certified, meaning they have been tested for harmful substances in accordance with STANDARD 100 requirements.

Our bamboo and cotton styles are designed to feel soft, breathable, and comfortable for everyday wear. They are also OEKO-TEX® STANDARD 100 certified, meaning they have been tested for harmful substances in accordance with STANDARD 100 requirements.

To help preserve the quality and finish of your Uniq Socks, we recommend a cold, gentle machine wash inside out. Avoid bleach, tumble drying, and ironing. For our creative sheer designer patterns, fine knits, and delicate styles, we recommend using a delicates wash bag and avoiding rough surfaces or sharp jewellery that may catch delicate fibres.

We process orders quickly so your Uniq Socks can be dispatched as soon as possible. If you need to make a change, please contact us immediately at support@uniqsocks.com.au. While we cannot guarantee changes once an order is being processed, we will always do our best to help.

We offer a secure checkout and accept Visa, Mastercard, American Express, UnionPay and JCB credit and debit cards, as well as PayPal, Apple Pay and Afterpay.