Refund policy

The Uniq Socks Promise We design every pair to help you express yourself. We want you to love your socks, but we understand that sometimes a style or color might not be quite right. Here is how we look after you.

The "First Pair" Guarantee Trying Uniq Socks for the first time? We want you to shop with confidence. If you are not 100% satisfied with your very first pair of socks, please contact us within 14 days. We will issue a refund or store credit without requiring you to return the worn pair. (Limit one refund per customer for the First Pair Guarantee).

Change of Mind Returns For all other orders, we accept returns within 14 days of delivery, provided the items meet our hygiene standards.

Condition: Items must be unworn, unwashed, and in their original packaging with tags attached.
Return Cost: To keep our prices fair, a flat return shipping rate of $9.95 will be deducted from your final refund amount.
Exchanges: We recommend returning your item for a refund/store credit and placing a new order immediately to secure your preferred style.

How to Arrange a Return We have made the process simple.

Log In: Visit your Uniq Socks Account or our Returns Page.
Select: Choose the items you wish to return.
Label: If approved, you will receive instructions and a return label.
Pack: Secure your socks in their original packaging (or a suitable mailer) and drop them off as directed.

Hygiene & Non-Returnable Items To ensure the highest quality for every customer, we cannot accept returns on items that have been worn or tried on (excluding the First Pair Guarantee).

Hosiery & Tights: strictly non-returnable if opened, due to hygiene reasons.
Gift Cards: Non-refundable.
Sale Items: eligible for Store Credit only (unless faulty).

Please Note: If a returned item arrives worn, damaged, or without tags, we will be unable to process a refund and may need to send the item back to you.

The Quality Guarantee (Faulty Items) We take quality seriously. If your order arrives damaged, defective, or incorrect, we will make it right immediately. Please email returns@uniqsocks.com.au with a photo of the issue. We will arrange a free replacement or full refund, including shipping costs, in accordance with your rights under Australian Consumer Law.

Refund Processing Time Once your return reaches our warehouse, please allow 2 business days for inspection. Your refund will be processed to your original payment method immediately after approval (funds may take up to 10 business days to appear in your account depending on your bank).

Contact Our Concierge Need help with a fit or style?